Returns Policy

Dot & Co. Returns Policy

Because even the best sponge can slump sometimes.

 

Something Not Quite Right?

If your order arrives damaged, incorrect, or not up to Emporium standards, don’t worry—we’ll fix it.
Please contact us at dot@dotandco.com.au within 14 days of receiving your item.

Include:

• Your order number
• A brief description of the issue
• A photo, if helpful (Kev loves visual aids)

We’ll arrange a refund, replacement or store credit—whichever suits you best.

 

Change of Mind?

We get it—sometimes what felt like a must-have during tea turns out to be a maybe.
If your item is unused and in its original condition and packaging, send us an email within 14 days and we’ll chat about a return.

• You’ll need to cover return shipping.
• We’ll issue store credit once it arrives safe and sound.
• Sorry, we can’t accept returns on:

• Custom orders
• Limited-edition, handmade, or perishable items
• Anything used, washed, or loved a little too much

 

Small Batch, Big Heart

Please remember many Dot & Co. items are handmade or one-off, so slight variations are part of the charm. We don’t do factory finishes—we do personality.

 

Still Need Help?

Email us at dot@dotandco.com.au with any questions.
We’ll respond thoughtfully, kindly, and with an emotional biscuit if needed.